SUPA Energy
SUPA operates solar and battery infrastructure across rooftops around New Zealand and coordinates those assets as part of a distributed energy network. The electricity produced is stored, managed and supplied through an energy portfolio designed to make the system more resilient and efficient.
SUPA builds and operates distributed solar and battery infrastructure on large rooftops nationwide. These sites become part of a coordinated energy network that generates electricity locally, stores it when supply is high and releases it when demand increases with the aim of a more stable and efficient electricity system.
Customer service information
- Contact hours: 9am-5pm Monday to Friday
- Support: support@supa.energy
Products
- Electricity
Billing and payments options
Direct debit
Support for Medically Dependent Customers (MDCs)
If you or someone in your household depends on mains electricity for critical medical support, we can place you on our Medical Dependency Register.
How to register
Email our customer service team at support@supa.energy. You'll need:
- Your account details
- Confirmation from your medical practitioner of your medical dependency
- Details of the medical equipment requiring continuous power
- Please fill out and attach this formExternal Link, opens in a new tab
Emergency planning
We cannot guarantee uninterrupted electricity supply. You must have a backup plan for power outages, including:
- Battery backup for essential equipment
- Alternative power source
- Emergency contact plan with your medical team
In an emergency
- Call 111 if you need urgent medical help
- Follow your medical practitioner's emergency plan
Need support?
If you're experiencing financial hardship or need additional assistance, see our Consumer Care PolicyExternal Link, opens in a new tab or contact us to discuss payment arrangements and support options.
Support for customers facing hardship:
Payment Support Process
If you're having difficulty paying your electricity bill, contact us immediately. We're required under the Electricity Authority's Consumer Care Obligations to work with you on a payment plan.
Please email us: support@supa.energy
- Phone: [Your contact number]
- Email: [Your email]
- Available: [Your hours]
Eligibility
No specific eligibility criteria – if you're anticipating or experiencing payment difficulties, contact us to discuss options.
Additional Support Resources
Work and IncomeExternal Link, opens in a new tab: May provide energy hardship assistance
Policy
View our full Consumer Care PolicyExternal Link, opens in a new tab for details on hardship support provisions.
Let’s take a look at your energy bill
Ready to get going? Discover the right energy plan for you and your household, today.