Question on your mind?
Billy has the answers to your most common queries.
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Help with your upload
Understanding your results
Switching plans
Solar
Getting started
Why do you need my address?
Where do I find my ICP?
I don’t want to upload my bill. What are my other options?
How do I get my bill?
Why does Billy want to know so many things about me and my home?
I’m on a fixed-term contract. Can I still use Billy to compare plans?
Does Billy work for my business or commercial property?
Help with your upload
How to upload your power bill on a phone or tablet
I can’t upload my bill. Why isn’t it working?
What happens if my bill can’t be read?
My bill information in Billy doesn’t match my actual bill. What might I do?
Understanding your results
How does Billy estimate and give me results?
It doesn’t look like I’ll save much money if I move plans. What should I do?
I’m not seeing all the power companies I know of. Why are some missing?
How often is Billy updated with new plans or power companies?
What information from your power bill does Billy look at, and how?
Does Billy adjust for seasonal changes across the year?
Is there a way of making my results more accurate?
Switching plans
What happens after I click ‘Switch Plans’?
How long does it take to switch over?
Do I need to contact my current power company?
What if I change my mind?
How Billy takes your solar setup into account
Does Billy work for solar power?
Does Billy take home batteries into account?
Does Billy include the power I sell back to the grid?
I'm thinking about installing solar. Can Billy help me work out if it's worth it?
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