Pulse Energy

Pulse Energy stands for community, connection, and care. As a 100% community-owned provider, we go beyond power by rewarding our customers, supporting households in need, and investing in local initiatives that strengthen communities throughout New Zealand.  

Customer service information

• Phone: 0800 785 733
• Faults: 0800 785 733 – press 1
• Contact hours: Monday to Friday 8am – 5pm (excluding public holidays)
• pulseenergy.co.nz/contact-usExternal Link, opens in a new tab
• Help Desk: Visit our Help Desk for support and answers to frequently asked questions
• Chatbot: Our digital employee, Fern is available to help 24/7

Products

• Electricity
• Time-of-use electricity plans
• Natural Gas and LPG
• Broadband (Fibre, Wireless and ADSL/VDSL)
• Home Phone Plans
• Car and Pet insurance through our partnership with Cove

Power Shift is our time-of-use electricity plan. Customers can enjoy half-price weekends and discounted off-peak power every day. The more power you shift to off-peak periods and weekends, the more you could save. For more information, visit our websiteExternal Link, opens in a new tab.

Please note: Pulse Energy does not offer natural gas, LPG, broadband or home phone plans as standalone products. These services are only available when you have electricity with us.

Rewards, offers or loyalty benefits

Be into win your share of $15,000 every month!*

We love rewarding our customers through our loyalty programme, Power Draw. All customers are automatically entered in the draw to win up to $1,000 in credit on their power bill every month.*

To find out more about Power Draw, visit our websiteExternal Link, opens in a new tab.

*Power Draw Terms and Conditions applyExternal Link, opens in a new tab.

Car and Pet Insurance

We’ve teamed up with Cove to bring our customers affordable insurance. Pulse Energy customers can enjoy up to 10% off their car insurance and up to 20% off their pet insurance with Cove.*

For more information, visit our websiteExternal Link, opens in a new tab.

*Cove Terms and Conditions applyExternal Link, opens in a new tab.

The Power Shift Plan

Enjoy half-price weekends​ and off-peak power every day with our Power Shift plan! Save your baking, laundry, or DIY projects for the weekend, and enjoy the sweet satisfaction of saving. All power used between midnight Friday and midnight Sunday is half price.

The Power Shift Plan benefits:

• Half price weekends - All power used between midnight Friday and midnight Sunday is half price.
• Enjoy a peak, off-peak, and night rate - By shifting your power to off-peak hours the more you could save!

Billing and payments options

Payment options:

• Direct Debit
• Internet Banking
• Automatic Payment
• Credit and Debit Card
• SmoothPay
• Telephone Banking
• New Zealand Post

Support for Medically Dependent Customers (MDCs)

At Pulse Energy, we’re committed to looking after all our customers.

If you are a medically dependent or vulnerable customer, please contact us, and we will make sure you are looked after.

If you’re experiencing financial hardship or having trouble paying your bill, our Customer Care TeamExternal Link, opens in a new tab is here to support you.

Our Consumer Care PolicyExternal Link, opens in a new tab details our commitment to look after our customers and help you manage your electricity account.

While we work hard to provide a reliable electricity supply, unexpected outages can still happen from things like severe weather, accidents, or technical issues. We encourage you to have a plan in place, so you’re prepared if your power goes out. This might include access to backup power, relocating somewhere with electricity, or seeking medical support if needed. You can find helpful guidance on creating an emergency response plan on the ERANZExternal Link, opens in a new tab website.

Support for customers facing hardship

Pay it Forward Programme

Our Pay it Forward Programme provides support to households experiencing energy hardship. It is a joint initiative between Pulse Energy and our customers.

Customers can help by adding as little as $2 to their bill each month to support a household in need. Pulse Energy will match every contribution to the Programme, dollar for dollar. *

For more information, visit our websiteExternal Link, opens in a new tab

*Pay it Forward Terms and Conditions applyExternal Link, opens in a new tab.