Powershop

Powershop puts customers in control of how they shop for power. The digital shop gives customers the freedom and flexibility to help them manage their power bills and save money in the process.

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Powershop burst on to the scene in 2009 as a fully online electricity retailer. Today Powershop provides electricity to around 150,000 Kiwis across the country.

Powershop changes the way people buy their electricity. Its unique digital shop lets customers purchase their power wherever and whenever they want. It’s fun, it’s easy and it’s flexible. Special power discounts are available to purchase in the shop, helping customers to save even more.

Customer service information

Products

Powershop is here for the electric future, so it only offers electricity plans to customers.

Shop for savings by purchasing unique Powerpacks. Find out more about how to shop here: The shop | PowershopExternal Link, opens in a new tab

  • No fixed term contracts for residential customers
  • Choose how you pay and when you pay within your billing cycle
  • Insights to track your daily power usage


Powershop Solar Saver: Customers receive 13¢/kWh buy-back rate and a $150 power credit over the first year.

Incentives are available to new customers only. Plan and incentive terms and conditions and other eligibility criteria apply

Rewards, offers or loyalty benefits

Powershop offers new customers a $150 credit, applied over their first 12 months. Terms, conditions External Link, opens in a new taband eligibility criteriaExternal Link, opens in a new tab apply.

Staying power

Powershop customers are eligible for a loyalty discount; Staying Power. The discount on your Standard Rate starts at 20% for new customers and increases by 1% every year, to a maximum of 25% off after five years. For more details, see the Powershop Staying Power webpage: Staying Power | PowershopExternal Link, opens in a new tab.

Special rates

Special rates are the rates you effectively pay if you buy your monthly Staying Power and all the monthly power pack specials. You can save even more by buying additional packs:

  • Future Packs: The further out you buy, the bigger the discount on your standard rate
  • Value Packs: Come in a range of sizes to give you a discount off your standard rate
  • EV Packs: An exclusive powerpack for EV owners

Billing and payments options

Payment options:

  • Credit/debit card (Card payments incur a transaction fee)
  • Direct debit
  • Online banking

Billing:

Powershop customers receive their bills via email or online. But you can check your account summary at any time to see how much power you’ve purchased against how much it is estimated you’ll use.

Support for Medically Dependent Customers (MDCs)

If you or anyone in your household requires the use of mains electricity for critical medical support, it’s really important that you let Powershop know. You can get in touch through the contact us page: Contact us: Contact us | PowershopExternal Link, opens in a new tab

To register as medically dependent visit the Powershop help page: Help | PowershopExternal Link, opens in a new tab. You can read Powershop’s consumer care policy here: Consumer Care Policy | PowershopExternal Link, opens in a new tab

Support for customers facing hardship

If you’re struggling to pay your electricity bills or think you will soon – no sweat! Whether you’re short on cash or would suffer harm without power, Powershop is here to back you up. Get in touch by contacting Powershop here: Contact us | PowershopExternal Link, opens in a new tab. To find out more about energy hardship visit the website: Energy wellbeing | PowershopExternal Link, opens in a new tab

You can read Powershop’s consumer care policy here: Consumer Care Policy | PowershopExternal Link, opens in a new tab

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