Octopus Energy

Octopus Energy NZ is revolutionising the energy experience for Kiwis. We use cutting-edge technology and the expertise of passionate energy specialists to deliver smarter, more sustainable energy solutions. As part of the global Octopus Energy Group we are dedicated to making energy affordable and accessible.

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Octopus Energy is part of a global effort to do energy better. Octopus Energy Group has been recognised by Time MagazineExternal Link, opens in a new tab for delivering outstanding customer service and innovation.

In New Zealand we offer customers the same outstanding customer service and innovative solutions to help you pay less for power. Customers love our half price nights and competitive export rates that reward them fairly for the investments they have made into solar and battery. We can also help you create a Zero Bill HomeExternal Link, opens in a new tab or smartly charge your EVExternal Link, opens in a new tab or hot waterExternal Link, opens in a new tab.

Most of our plans come with no fixed term or break fees.  

Customer service information

Products

  • Electricity
  • Time-of-use plans
  • EV charging 
  • Hot water control
  • Business energy plans

Rewards, offers or loyalty benefits

  • Off-peak power every day, for customers on OctopusFlexi and OctopusPeaker
  • Half-price nights on OctopusFlexi and OctopusPeaker
  • Intelligent Octopus integrates with your EV or home battery and creates a customised charging schedule every time you charge. Plus, you receive a $10 account credit each month.
  • Offers a 23c peak export rate for customers on the OctopusPeaker plan.
  • In addition to our export rates, we pass on the network peak export rebates you earned (find out more hereExternal Link, opens in a new tab).
  • Some locations and meter types allow customers to control their hot water heating to save on their power bills.
  • No fixed-term contracts or break fees for residential customers.

Billing and payments options

Octopus Energy bills monthly via email. Alternatively, you can check on the website or mobile App.

Payment types include:

  • Direct debit
  • Debit/credit card

Support for Medically Dependent Customers (MDCs)

If you or someone in your household are medically dependent on electricity we understand that your electricity supply and back-up arrangements are quite literally a lifeline for you.

If you or someone in your household is medically dependent on electricity we need to know so that we can ensure:

  • you get the information you need about any planned outages; and
  • your property’s electricity supply is not disconnected for non-payment under any circumstance.

If we know you are medically dependent on electricity we will maintain a record in our system so that we treat you with the extra care you need.

If you’d like to be registered as a medically dependent household you can notify us at any time. We will request information about your dependency (for example a medical certificate) to verify your needs. We also ask all of our customers when they are joining us and check again at least once a year. This information may be retained on a special register; you have the right to check or change the information contained about you.

Support for customers facing hardship

Vulnerable customer

If you or someone in your household is a vulnerable customer we need to know so we can provide the right support or connect you with those that can help.

The Electricity Authority says someone could be a vulnerable customer if:

  1. For reasons of age, health or disability, the disconnection of electricity would present a clear threat your health or wellbeing; and/or
  2. It is genuinely difficult for you to pay your electricity bills because of severe financial insecurity, whether temporary or permanent.

If you are a vulnerable customer, please give us a call on 0800 947 967 or email us: kiaora@octopusenergy.nz

Payment difficulties

If you're having difficulty making a payment, it’s really important you reach out to us as soon as you can. We’re here to help.

If a payment is scheduled for a day that doesn’t suit, let us know and we’ll see if we can reschedule that payment or come up with a payment plan for you.

Need support or advice to manage your budget or to help with payments for your energy? Contact:

  • Citizens Advice Bureau: 0800 FOR CAB (0800 367 222)
  • New Zealand Federation of Family Budgeting Services: 0508 BUDGET (0508 283 438)
  • Salvation Army: Check their website for local contact details.
  • Work and Income New Zealand: 0800 559 009

View more information about how we care for customers here: https://octopusenergy.nz/customer-careExternal Link, opens in a new tab including our customer care policy: https://octopusenergy.nz/customer-care/consumer-care-policyExternal Link, opens in a new tab

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