Meridian Energy

Meridian Energy is one of New Zealand’s largest electricity retailers, supplying more than 300,000 residential and business connections.

They are committed to providing great value to their customers through new and more flexible energy solutions such as variable pricing, solar plans and by building one of the country’s biggest public EV charging networks.

Customer service information

• Contact us: Contact Meridian | Meridian EnergyExternal Link, opens in a new tab
• Address: PO Box 2128, Christchurch, 8140
• Phone: 0800 496 496
• Contact hours: Monday to Friday, 9am to 5pm, except on public holidays.
• Email: hello@meridianenergy.co.nz
• Website: https://www.meridianenergy.co.nzExternal Link, opens in a new tab
• Mobile App: The Meridian mobile app is available for customers to download through the Apple App or Google Play stores. Customers can view their usage and bills and manage their account information, along with detailed information on current and estimated power use.

Products

Meridian’s commitment to a low carbon future means that it only offers electricity plans and doesn't provide gas. 

If you have an EV or solar panels and want to make the most of them, head over to our website to see the latest plans for you.

Billing and payments options

Payment options:

• Direct debit (Set up automatic payments directly from your bank account. Your bill amount is automatically deducted on the due date.)
• Credit/debit card (Card payments incur a transaction fee.)
• Online banking

Bill types:

Meridian offers several ways to access billing information:

• Online (via a ‘MyMeridian’ Account)
• Email
• Meridian mobile app

Support for Medically Dependent Customers (MDCs)

To register as medically dependent visit the Meridian help page: Medically dependent & vulnerable customers | Meridian EnergyExternal Link, opens in a new tab.

If you have any questions about medical dependency and your electricity, email md@meridian.co.nz.

You can read Meridian’s consumer care policy here: Customer Care Policy | Meridian EnergyExternal Link, opens in a new tab

Support for customers facing hardship

Meridian Energy can help if you’re struggling to pay your electricity bills or think you will soon. They can support in cases where you don’t have enough money or if you’d suffer harm without power. To find out more or register that you are experiencing energy hardship visit the website: Trouble paying your electricity bill? | Meridian EnergyExternal Link, opens in a new tab

You can read Meridian’s consumer care policy here: Customer Care Policy | Meridian EnergyExternal Link, opens in a new tab