Genesis Energy

At Genesis, we know energy is part of everyday life. Our focus is on making it straightforward and easy to live with, supporting homes and businesses today while helping New Zealand move toward a more sustainable energy future. We back this with products and tools designed to fit naturally into how people live.

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Genesis supplies electricity and gas to homes, businesses and farms across New Zealand. We’re focused on supporting electrification and lower-emissions energy choices, while continuing to invest in generation and systems that help meet changing energy needs over time.

Customer Service information

Genesis provides a range of customer support options. See all available options at Genesis Energy contact and supportExternal Link, opens in a new tab. 

Products

Note: Genesis does not offer natural gas as a stand-alone product for new customers. To sign up for natural gas, you must also have your electricity supply with Genesis (Home Bundle).

Solar buy-back rates

Genesis offers a solar buy-back rate of 12.5c/kWh (excluding GST) for home and business connections that supply exported electricity to the grid.

Rewards, offers or loyalty benefits

Genesis offers a range of benefits designed to make switching and staying worthwhile. Power Shout is free electricity - eligible customers receive hours they can book and use when it suits them. Customers can also access Home Bundle Rewards, with bill credits available when power and gas are combined on the same account. Some plans include EV-focused pricing options, and tools like Energy IQ make it easy to pay bills, book Power Shout hours, order gas bottles and get energy-saving tips.

Current offers:  

  • 50 Power Shout hours when you sign up for electricity on our PowerHome plan
  • 50 Power Shout hours when you sign up for electricity and LPG, plus a $15 credit whenever a LPG bottle is delivered.  (Electricity and LPG must be bundled on the same account). 
  • 50 Power Shout hours when you sign up for electricity and natural gas, plus a $10 monthly credit when your electricity and gas are bundled on the same account.  
  • 50 Power Shout hours when you sign up on our EVHome plan.  Eligible EV customers get a 50% discount on their variable household electricity rates from 9pm to 7am. Night rates on the Energy EV plan apply between the hours of 9pm – 7am, 7 days a week and only to the Genesis variable rates portion of your plan. The Energy EV plan night rates are 50% lower than the day rates. Night rates do not apply to the daily fixed portion of your plan or to any appliances under a controlled meter configuration. For full pricing information complete the application form and we will be in touch with you to confirm the details for your meter and network. Read the full terms hereExternal Link, opens in a new tab.

Free fibre modem when you sign up for Genesis Broadband and stay with us for 12 months.

Billing and payment options

Energy payment options: 

  • Direct debit 
  • Control-a-bill (a set amount paid each month, fortnight or week and regular checks to ensure the amount being paid is in line with your energy use) 
  • Internet banking 
  • Automatic payment 
  • Credit/debit card (automated or via phone)
  • In person at NZ Post
  • Energy IQ app 

Energy bill types: 

  • Print 
  • Email 
  • Energy IQ app 


Broadband payment options:

  • Direct debit
  • Credit/debit card

Broadband bill types:

  • Email
  • Genesis Broadband app

Support for Medically Dependent Customers (MDCs)

We support those who are medically dependent, or those who simply need help controlling and managing their power bills. If you or someone in your home is dependent on mains powered electricity and/or natural gas or bottled gas (LPG) for critical medical support, it’s important that you let us know. To register your medical dependency status, please call us on 0800 400 460.  You can also fill out our medical dependency form online hereExternal Link, opens in a new tab. 

If we know a customer is medically dependent, we will not disconnect the electricity or gas supply for non-payment. However, despite our best efforts, occasionally electricity or gas supply is cut because of extreme weather, accidents, or technical problems. It is important that you have an emergency response plan for these situations. 

For example, an emergency response plan could be: 

  • Ensuring you have a stand-by battery fully charged 
  • Going to a friend or family member’s house with electricity or gas 
  • Calling an ambulance if your circumstances are very serious.

You can review our Consumer Care Policy here.External Link, opens in a new tab

Support for customers facing hardship

Worrying about paying your bills is stressful, we understand that. We pride ourselves on being here for Kiwis through good times and bad. If you’re finding things tough, our team will treat you with respect and empathy and will work with you to keep your lights on and home warm.  Simply reach outExternal Link, opens in a new tab to our Te Tira Manaaki o Kenehi (Genesis Caring team).  

Ways we can help:  

  • Check that you are on the most suitable pricing plan
  • Help find a payment solution that works for you
  • Provide tips and advice on how to save on your energy bill
  • Recommend budgeting services to help you manage your bills
  • Help you track your energy use through Energy IQ

For more information you can review our Consumer Care Policy here.External Link, opens in a new tab

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