Power support for older people
How to keep comfortable and in control of your bills when you’re on a fixed income.
One-minute read:
Keeping our home warm and dry is important, but it becomes even more important when we get older and become more susceptible to health issues. Understanding what support is available can help make all the difference.
- Discounts and subsidies may be available to you. Everyone getting NZ Super receives the Winter Energy Payment, and some SuperGold Card holders may qualify for insulation or heat pump grants.
- Find a power company that suits your needs. Billy is a great way to see if there's a power plan or company that might offer better rates or benefits.
- Keep the warmth in. Small changes can make a big difference, so try blocking draughts and closing curtains early to keep heat in and keep costs down.
What discounts and support can you get?
A range of financial support can help you manage your energy costs:
- Winter Energy Payment: This is paid automatically to everyone receiving NZ Super from 1 May to 1 October to help with heating costs.
- SuperGold Combo Card: If you have a Community Services Card, this will be added to your SuperGold card. You may qualify for a Warmer Kiwi HomesExternal Link, opens in a new tab grant for insulation or efficient heating if you own your home.
- Electricity Assistance Loan: This is available through Work and Income NZExternal Link, opens in a new tab for urgent power or heating costs (you may need to pay this back).
- Power Credits Scheme: Some companies offer power credits to the value of $110 to households affected by the end of low-fixed-charge plans.
What might you look for when picking a power company?
Finding the right power company can make managing energy costs easier and more reliable.
Better value plans: Some power companies offer low-use or membership-discount options that can make electricity more affordable for households on fixed incomes.
Flexible billing and payments: Many companies provide paper and electronic bills, and options on how you pay. For example, automatic payment, direct debit, and choosing when you pay (like fortnightly, monthly, or specific days).
Hardship and energy support: All New Zealand power companies must offer payment plans and energy-efficiency advice to customers who are finding it hard to pay their power bills.
What small changes can make a difference?
- Heat the rooms you use most: Close doors to keep warmth in and focus on your main living area.
- Use curtains wisely: Open them during the day for free warmth from the sun, and close them before dusk to hold it in.
- Block draughts: Try using door snakes or rolled towels to keep warmth in and cold air out.
- Keep your home around 18 °C (or closer to 20 °C if you’re unwell) to stay comfortable and healthy.
- Switch to LED bulbs: They last longer and use far less electricity.
- Turn appliances off at the wall: Standby power can quietly add dollars to your bill.
- Choose energy-efficient appliances: When it's time to upgrade, choose an appliance with a high energy efficiency rating.
Check if you qualify for the Warmer Kiwi HomesExternal Link, opens in a new tab grant for insulation or heat pumps.
Where can you go for advice or support?
Help is close by if you need more support or advice:
Your first stop for billing help, payment plans, and usage information.
May offer loans or payments to help with electricity costs.
Free advice and tech-support sessions for older adults.
Members can often access discounts and further guidance.
For disputes and complaints over utilities, including electricity.
New Zealand's energy efficiency and conservation authority. Check eligibility for Warmer Kiwi Homes grant and practical advice on energy-efficient living.
Understand your rights as an electricity consumer.
This article was last updated 24 March 2026
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